Frequently asked questions
Orders & Return
Do you accept returns or exchanges?
Everything is made to order from our shop, so we cannot accept returns/exchanges at the time being. Thank you for understanding.
What if my item arrives damaged?
Sometimes damages can happen during transit, so we get it!
If your item arrives damaged, message us with a photo of the damage and the packaging within 48 hours of delivery, and we’ll make it right with a replacement or refund.
Can I cancel or change my order after placing it?
Yes, if you contact us within an hour of placing the order.
Once an order has started production or has shipped, we are not be able to make changes.
Processing & Shipping
How long does it take to make my order?
Our products are made-to-order and take about 3-5 days to process before ready for shipping. During high volume orders, please understand that there may be a slight delay with production.
Do you ship internationally?
Yes, we offer international shipping to many locations. Shipping costs and delivery times are shown at checkout.
My tracking hasn't updated. What should I do?
Tracking can take 24–72 hours to update after a label is created, and sometimes carriers scan late. If it hasn’t moved after a few days, message us and we’ll look into it with you.
Materials & Care
What materials do you use? Are they safe?
We use high-quality 3D printing plastics (PLA). PLA is safe for everyday use and handling, but our products aren’t intended for food contact or exposure to high heat.
How do I clean and care for my item?
Gently wipe with a soft, damp cloth. Avoid harsh cleaners, soaking, dishwashers, and high heat (like hot cars or direct sun for long periods) to help it stay looking its best.
Will there be small layer lines or variations?
Each piece is 3D printed, so you may notice subtle layer lines or tiny variations. We see this as part of the handmade charm, and we always quality check every item before it ships.
What if my item arrives with minor imperfections?
We do our best to make every piece look great, but small cosmetic quirks can happen with 3D printing. However, they do not affect the functionality of the item.
Wholesale & Customizations
Do you offer bulk/wholesale pricing?
Yes! We offer bulk and wholesale pricing for qualifying orders. Send us a message with the item(s), quantity, preferred colors, and your timeline, and we’ll put together a quote.
Do you do event orders (weddings, parties, brand gifts)?
We do! We love creating pieces for weddings, parties, and events. Whether it's customization to a product we already offer or new designs catered to your event, we are open to exploring the possibilities. Message us your event date, quantity, and theme/colors, and we’ll help you see what we can do!
Do you take custom design requests?
Most of the time, it's a yes! If you have an idea, send us a message with details (size, colors, and what you’re imagining) and we’ll let you know what’s possible.
Can I request a custom color?
We are open to exploring other colors upon request, for bulk orders only.